Support
Frequently Asked Questions
Practical guidance for PioCreat equipment, materials, documents and after-sales support.
Support & troubleshooting
Find the next step quickly
These answers summarize the current public PioCreat after-sales guidance. Product-specific warranty and controlled documents must be confirmed for your order and region.
What warranty support is available?
Warranty coverage depends on the product, component and purchase record. Keep the serial number and proof of purchase available, then contact ADDITORYX so the applicable PioCreat warranty terms can be confirmed.
What information should I provide for technical support?
Send the printer model, serial number, software or firmware version, resin and profile, a clear description of the issue, and relevant photos or video. This shortens diagnosis time.
Where can I get software, firmware and print profiles?
Use the Software & Firmware support page or contact ADDITORYX. Only files confirmed for the exact printer, resin and version should be used.
How can I request manuals and certifications?
Use the User Manuals or Certifications pages and submit the model, document type, language and destination market. Large controlled files will be provided by the ADDITORYX team.
Which printer should I choose?
PioNext Mini suits compact dental workflows and includes integrated curing. PioNext Ultra targets higher-throughput dental production. DJ89 PLUS provides a larger 8K platform for dental and jewelry applications. Use Compare Models for verified specifications.
How do I choose a dental or jewelry resin?
Select by application first, then confirm printer compatibility, layer profile, washing, curing or burnout, and the current IFU or SDS. ADDITORYX can help map the complete workflow.
Do printed parts always need washing and curing?
Follow the material-specific instructions. Washing and post-curing conditions vary by resin and intended use; jewelry castable materials also require a validated investment and burnout process.
What should I check after a failed print?
Stop repeated printing until the vat and film are inspected. Check the file, support design, build-platform condition, resin temperature, exposure profile and any cured debris, then provide the findings to support.
Can support diagnose a machine remotely?
Many setup and process issues can be screened remotely when complete evidence is supplied. If parts or physical service are required, ADDITORYX will confirm the next step and applicable warranty route.